As a Customer Service Attendant, you must have a passion for customer service and love helping people. You will greet customers coming in, answer their questions, and help with any questions that may arise with the use of our machines and our facility's amenities. You will also learn the ins-and-outs of our Wash, Dry, Fold laundry process.
Key Responsibilities
Greet customers and guests, provide outstanding customer service.
Assist customers with use of our equipment, payment system, and loyalty programs.
Maintain a high level of cleanliness in the store and property.
Abide by scheduled cleaning schedule.
Process drop-off laundry according to customer preferences and company procedures. Sorting, processing, folding, packing.
Ability to think on your feet, solve problems, and resolve issues.
Qualifications
Previous customer-facing customer service experience required
Bilingual in English & Spanish preferred, but not required
Prior experience working in a laundromat is a plus
Punctual and consistent attendance
Compensation
Eligible for bonus program
Paid time off
Access to retirement program
Pay Range $20-$25 per hour
Requirements / Job Description
Position Summary
The Assistant Manager oversees daily operations, ensures an exceptional customer experience, supervises staff, manages equipment and facility maintenance, and helps drive efficiency and growth. This position plays a key role in delivering a high‑quality laundry environment and maintaining a clean, organized, and safe space for guests.
Key Responsibilities
Manage day‑to‑day operations of the laundromat, including opening/closing duties.
Provide outstanding customer service — greet guests, assist with machines, resolve issues.
Supervise, train, and schedule attendants.
Maintain a clean, comfortable, and inviting store environment.
Monitor and maintain commercial washers, dryers, vending machines, and payment systems.
Coordinate repairs and vendor service calls when needed.
Manage inventory and reorder supplies (soap, vend products, parts, cleaning supplies).
Control cash handling and reconcile payments when applicable.
Monitor business performance metrics, including turns per day and machine uptime.
Support customer loyalty programs and marketing initiatives.
Enforce health, safety, and cleanliness standards.
Qualifications
High school diploma required — college preferred.
Excellent communication and customer service skills.
Mechanical aptitude and ability to troubleshoot laundry equipment.
Ability to multitask in a fast‑paced, hands‑on work environment.
Availability on weekends and evenings as needed.
Ability to stand/walk for extended periods and lift moderate weight.
Bilingual English/Spanish very desirable.
3+ years’ experience managing a fast-paced, high-volume, customer service-oriented business, preferably in a service or retail setting. Laundry or hospitality experience a plus.
Proven experience in managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
Proven ability to create an inclusive and dynamic team and work environment.
Proactive, self-starter who can work well both independently and as part of a team.
Solid business acumen.
Proven ability to recruit, motivate, train, and retain a team.
Strong organizational and time management skills.
Compensation & Benefits
Competitive compensation based on experience.
Performance‑based bonuses.
Employee laundry benefits.
Flexible scheduling / paid time off.
Growth opportunities as additional locations open.
Pay range $52K-$72K per year, based on experience.
