Position Summary
The Assistant Manager oversees daily operations, ensures an exceptional customer experience, supervises staff, manages equipment and facility maintenance, and helps drive efficiency and growth. This position plays a key role in delivering a high‑quality laundry environment and maintaining a clean, organized, and safe space for guests.
Key Responsibilities
- Manage day‑to‑day operations of the laundromat, including opening/closing duties.
- Provide outstanding customer service — greet guests, assist with machines, resolve issues.
- Supervise, train, and schedule attendants.
- Maintain a clean, comfortable, and inviting store environment.
- Monitor and maintain commercial washers, dryers, vending machines, and payment systems.
- Coordinate repairs and vendor service calls when needed.
- Manage inventory and reorder supplies (soap, vend products, parts, cleaning supplies).
- Control cash handling and reconcile payments when applicable.
- Monitor business performance metrics, including turns per day and machine uptime.
- Support customer loyalty programs and marketing initiatives.
- Enforce health, safety, and cleanliness standards.
Qualifications
- High school diploma required — college preferred.
- Excellent communication and customer service skills.
- Mechanical aptitude and ability to troubleshoot laundry equipment.
- Ability to multitask in a fast‑paced, hands‑on work environment.
- Availability on weekends and evenings as needed.
- Ability to stand/walk for extended periods and lift moderate weight.
- Bilingual English/Spanish very desirable.
- 3+ years’ experience managing a fast-paced, high-volume, customer service-oriented business, preferably in a service or retail setting. Laundry or hospitality experience a plus.
- Proven experience in managing the financial health of retail operations, including P&L oversight, driving revenue, and managing costs.
- Proven ability to create an inclusive and dynamic team and work environment.
- Proactive, self-starter who can work well both independently and as part of a team.
- Solid business acumen.
- Proven ability to recruit, motivate, train, and retain a team.
- Strong organizational and time management skills.
Compensation & Benefits
- Competitive compensation based on experience.
- Performance‑based bonuses.
- Employee laundry benefits.
- Flexible scheduling / paid time off.
- Growth opportunities as additional locations open.
- Pay range $52K-$72K per year, based on experience.
